Choose the term To include someone in a conversation, email thread or workstream so they are informed or able to contribute. 3P partnership Life moment Case MAP Loop in
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Loop in — To include someone in a conversation, email thread or workstream so they are informed or able to contribute.
Cross-government
View in full glossary Next question Choose the definition Self-synchronise To align plans and actions across agencies without relying on permanent central coordination or repeated intervention from senior leaders. Streamlined Assessment Protocols Case Master Action Planning Social Service Systems Office
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Self-synchronise — To align plans and actions across agencies without relying on permanent central coordination or repeated intervention from senior leaders.
Cross-government
View in full glossary Next question Choose what this abbreviation means Bilat Bilateral monitoring Bilateral meeting Bilateral modelling Bilateral message
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Bilat — Bilateral meeting
Cross-government
A focused meeting between two parties, agencies, office-holders or delegations, often held alongside a larger engagement.
View in full glossary Next question Choose the term A bundle of public services organised around a citizen's life event, such as birth, pre-enlistment, ageing or legacy planning. Liaison officer 3P partnership Life moment Case MAP
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Life moment — A bundle of public services organised around a citizen's life event, such as birth, pre-enlistment, ageing or legacy planning.
Cross-government
View in full glossary Next question Choose the term A ministry together with the statutory boards or agencies that work in its broad policy and delivery domain. Decision rights Standing Orders Parent ministry Ministry family
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Ministry family — A ministry together with the statutory boards or agencies that work in its broad policy and delivery domain.
Cross-government
View in full glossary Next question Choose the definition Gig work PSD shorthand for an officer who combines leadership capability with deep expertise in more than one connected field. A short-term Public Service programme that enables officers to contribute their expertise and experience to cross-agency projects outside their usual role. Foreign Service Supervisory Programme Leadership Development
Not quite.
Gig work — A short-term Public Service programme that enables officers to contribute their expertise and experience to cross-agency projects outside their usual role.
Cross-government
View in full glossary Next question Choose the term The ministry to which a statutory board or related agency reports for broad policy and governance oversight. Decision rights Standing Orders Statutory board Parent ministry
Not quite.
Parent ministry — The ministry to which a statutory board or related agency reports for broad policy and governance oversight.
Cross-government
View in full glossary Next question Choose what this abbreviation means DVERT Domestic Violence Emergency Response Time Domestic Violence Emergency Response Talk Domestic Violence Emergency Response Team Domestic Violence Emergency Response Tank
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DVERT — Domestic Violence Emergency Response Team
Social and Family Services
A 24-hour team of social-service professionals responding jointly with Police to high-risk domestic-violence cases with immediate safety concerns.
View in full glossary Next question Choose the definition Sound out To raise something informally or test views before deciding how far to take it, often by speaking to the relevant people before formal staffing or escalation. Meet-the-People Session Keep In View An officer who supports a principal or forum by analysing an issue, coordinating inputs, preparing recommendations or papers, and following decisions through; also used as a verb for carrying out that work.
Not quite.
Sound out — To raise something informally or test views before deciding how far to take it, often by speaking to the relevant people before formal staffing or escalation.
Cross-government
View in full glossary Next question Choose the term A Public Service policy requiring the agency that receives feedback to help route and secure ownership of the case instead of simply turning the person away because another agency is responsible. No Wrong Door Sit on this Sleep on it Close the loop
Not quite.
No Wrong Door — A Public Service policy requiring the agency that receives feedback to help route and secure ownership of the case instead of simply turning the person away because another agency is responsible.
Cross-government
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Correct answer
Loop in — To include someone in a conversation, email thread or workstream so they are informed or able to contribute.
Review in glossary Correct answer
Self-synchronise — To align plans and actions across agencies without relying on permanent central coordination or repeated intervention from senior leaders.
Review in glossary Correct answer
Bilat — Bilateral meeting
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Life moment — A bundle of public services organised around a citizen's life event, such as birth, pre-enlistment, ageing or legacy planning.
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Ministry family — A ministry together with the statutory boards or agencies that work in its broad policy and delivery domain.
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Gig work — A short-term Public Service programme that enables officers to contribute their expertise and experience to cross-agency projects outside their usual role.
Review in glossary Correct answer
Parent ministry — The ministry to which a statutory board or related agency reports for broad policy and governance oversight.
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DVERT — Domestic Violence Emergency Response Team
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Sound out — To raise something informally or test views before deciding how far to take it, often by speaking to the relevant people before formal staffing or escalation.
Review in glossary Correct answer
No Wrong Door — A Public Service policy requiring the agency that receives feedback to help route and secure ownership of the case instead of simply turning the person away because another agency is responsible.
Review in glossary