Choose the abbreviation For Your Information FFI FYI FYA FYE
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FYI — For Your Information
Cross-government
Signals that information is being shared for awareness and does not, by itself, request action.
View in full glossary Next question Choose the term An annual declaration by civil servants of interests in investments and properties, updated when they acquire significant assets. Internal Disclosure Policy Declaration of interests Implementation is policy Public Service Pledge
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Declaration of interests — An annual declaration by civil servants of interests in investments and properties, updated when they acquire significant assets.
Cross-government
View in full glossary Next question Choose what this abbreviation means WPS Workplan Seminar Workplan Support Workplan Storage Workplan Scholar
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WPS — Workplan Seminar
Cross-government
An annual or periodic agency event at which leadership communicates organisational priorities, plans and direction.
View in full glossary Next question Choose the abbreviation Order Paper OP OF OM OA
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OP — Order Paper
Cross-government
The official agenda for a parliamentary sitting, listing questions, Bills, motions and other business scheduled to be taken.
View in full glossary Next question Choose the term Action taken after poor service or a complaint to resolve the issue and rebuild the stakeholder's trust. Service delivery Workplan Seminar Covering officer Service recovery
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Service recovery — Action taken after poor service or a complaint to resolve the issue and rebuild the stakeholder's trust.
Cross-government
View in full glossary Next question Choose the definition Sleep on it Quality Service Management The idea that ministries, statutory boards and public officers should act as one service and deliver coherent outcomes and experiences across organisational boundaries. Meet-the-People Session To defer a decision or response so there is time to think it through, often overnight, before committing to a view.
Not quite.
Sleep on it — To defer a decision or response so there is time to think it through, often overnight, before committing to a view.
Cross-government
View in full glossary Next question Choose the term To pass information, direction or key messages from senior levels through managers to the wider organisation. Socialise Surface Bandwidth Cascade
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Cascade — To pass information, direction or key messages from senior levels through managers to the wider organisation.
Cross-government
View in full glossary Next question Choose the definition Socialise To discuss an emerging proposal informally with relevant stakeholders so concerns can be understood and surprises reduced before formal staffing. To bring an issue, risk, recommendation or decision point to a superior, stakeholder or forum. Keep In View Informal shorthand for handover and takeover: transferring duties, records, access, outstanding actions and context from one officer or team to another.
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Socialise — To discuss an emerging proposal informally with relevant stakeholders so concerns can be understood and surprises reduced before formal staffing.
Cross-government
View in full glossary Next question Choose the definition Gift declaration To hold a matter without acting, circulating or deciding on it for the time being, usually because more thought, information or timing is needed. To finish the required action and ensure the relevant people know the result, rather than leaving the matter unresolved. Knowledge Management The process for reporting gifts or meals received because of official duties when declining them is impractical.
Not quite.
Gift declaration — The process for reporting gifts or meals received because of official duties when declining them is impractical.
Cross-government
View in full glossary Next question Choose the definition One Public Service An annual declaration by civil servants of interests in investments and properties, updated when they acquire significant assets. An officer designated to assume another officer’s duties, responsibilities and any delegated authority during an absence. The idea that ministries, statutory boards and public officers should act as one service and deliver coherent outcomes and experiences across organisational boundaries. No Further Action
Not quite.
One Public Service — The idea that ministries, statutory boards and public officers should act as one service and deliver coherent outcomes and experiences across organisational boundaries.
Cross-government
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Correct answer
FYI — For Your Information
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Declaration of interests — An annual declaration by civil servants of interests in investments and properties, updated when they acquire significant assets.
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WPS — Workplan Seminar
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OP — Order Paper
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Service recovery — Action taken after poor service or a complaint to resolve the issue and rebuild the stakeholder's trust.
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Sleep on it — To defer a decision or response so there is time to think it through, often overnight, before committing to a view.
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Cascade — To pass information, direction or key messages from senior levels through managers to the wider organisation.
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Socialise — To discuss an emerging proposal informally with relevant stakeholders so concerns can be understood and surprises reduced before formal staffing.
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Gift declaration — The process for reporting gifts or meals received because of official duties when declining them is impractical.
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One Public Service — The idea that ministries, statutory boards and public officers should act as one service and deliver coherent outcomes and experiences across organisational boundaries.
Review in glossary